Web Help Desk Mobile1.7.0 - App Store
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Publisher Description
Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.
Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.
SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
Version History Remote notifications are fixed now. 1.7.0 01/23/2019 Remote notifications are fixed now. 1.6.6 11/20/2017 Updated support for SolarWinds Web Help Desk 64-bit and iOS 11 1.6.5 09/11/2017 Various bug fixes.
If you encounter issues with authenticating after upgrading, please delete the app and reinstall. 1.6.4 09/08/2014 Bug Fixes 1.6.3 02/28/2014 -iOS7 compatibility
-Minor bug fixes 1.6.2 11/26/2013 - Fixes bug requiring a host name when using a Custom server configuration. 1.6.1 01/26/2011 - Now compatible with iPhone OS 3.1.3
- Fixes bug that could cause the application to crash on startup if it couldn't connect to the Web Help Desk server. 1.6 01/24/2011 - Fixes bug in which the SSL setting in non-Custom server configurations was being applied to Custom configurations. 1.5.1 12/21/2010 - Fixed to accept self-signed certificates when using SSL 1.5 12/15/2010 ----------
IMPORTANT! Requires Web Help Desk server to be running version 10.0.18 or later.
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- Fixes crashes that could occur when authenticating.
- Fixes issue that could cause authentication to fail with certain passwords.
- Fixes issue causing encryption mode to be inverse of SSL switch in default and WebObjects server configurations. 1.4 11/16/2010 - Fixes issue that requires manual log in when session expires.
- Fixes issue causing duplicate prompts to view ticket when a notification is received while the app is inactive. 1.3 10/26/2010 1.2 10/19/2010
About Web Help Desk Mobile
The company that develops Web Help Desk Mobile is SolarWinds Inc.. The latest version released by its developer is 1.7.0.
To install Web Help Desk Mobile on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-10-14 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Web Help Desk Mobile as malware if the download link is broken.
How to install Web Help Desk Mobile on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the Web Help Desk Mobile is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After Web Help Desk Mobile is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
Program Details
System requirements
Download information
Pricing
Version History
version 1.7.0
posted on 2026-10-14
Version History Remote notifications are fixed now. 1.7.0 01/23/2019 Remote notifications are fixed now. 1.6.6 11/20/2017 Updated support for SolarWinds Web Help Desk 64-bit and iOS 11 1.6.5 09/11/2017 Various bug fixes.
If you encounter issues with authenticating after upgrading, please delete the app and reinstall. 1.6.4 09/08/2014 Bug Fixes 1.6.3 02/28/2014 -iOS7 compatibility
-Minor bug fixes 1.6.2 11/26/2013 - Fixes bug requiring a host name when using a Custom server configuration. 1.6.1 01/26/2011 - Now compatible with iPhone OS 3.1.3
- Fixes bug that could cause the application to crash on startup if it couldn't connect to the Web Help Desk server. 1.6 01/24/2011 - Fixes bug in which the SSL setting in non-Custom server configurations was being applied to Custom configurations. 1.5.1 12/21/2010 - Fixed to accept self-signed certificates when using SSL 1.5 12/15/2010 ----------
IMPORTANT! Requires Web Help Desk server to be running version 10.0.18 or later.
----------
- Fixes crashes that could occur when authenticating.
- Fixes issue that could cause authentication to fail with certain passwords.
- Fixes issue causing encryption mode to be inverse of SSL switch in default and WebObjects server configurations. 1.4 11/16/2010 - Fixes issue that requires manual log in when session expires.
- Fixes issue causing duplicate prompts to view ticket when a notification is received while the app is inactive. 1.3 10/26/2010 1.2 10/19/2010
version 1.7.0
posted on 2019-01-23
Jan 23, 2019 Version 1.7.0
Remote notifications are fixed now.
version 1.7.0
posted on 2019-01-23
23 Jan 2019 Version 1.7.0
Remote notifications are fixed now.
version 1.7.0
posted on 2019-01-23
Remote notifications are fixed now.
version 1.6.4
posted on 2010-10-19
version 1.7.0
posted on 1970-01-01
2019年1月23日 Version 1.7.0
Remote notifications are fixed now.
version 1.7.0
posted on 1970-01-01
23 янв. 2019 г. Version 1.7.0
Remote notifications are fixed now.
version 1.7.0
posted on 1970-01-01
23 de ene. de 2019 Version 1.7.0
Remote notifications are fixed now.
Disclaimer
Official App Store Link
We do not host Web Help Desk Mobile on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
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